Product support
Warranty coverage varies by product and project. Apollo does not apply one invented warranty period across every range; the current quotation, product guide or order document is the reference.
Where a product has a documented warranty, the applicable period, covered components and conditions should be confirmed in the current product documentation or project quotation before purchase. If a page does not state a warranty, do not assume a standard duration applies.
A clear claim helps the product and supply pathway be assessed quickly.
Visible transport damage or missing packages should be recorded at receipt where possible and reported promptly. Keep packaging, labels and freight references until the issue has been assessed.
Assessment may need to distinguish a product issue from site structure, foundations, electrical supply, installation, alteration, misuse, maintenance, weather exposure or third-party works. The appropriate information depends on the product and the reported issue.
Depending on the product, issue, applicable terms and legal rights, the resolution may involve technical guidance, parts, repair, replacement, freight coordination or another agreed remedy. Apollo will not promise a remedy before the cause and applicable coverage are assessed.
Email sales@apollo-nz.com with the project reference and supporting evidence. If the matter is urgent because of safety, weather exposure or ongoing damage, state that clearly in the subject line and stop using the affected product where continued use could create risk.
Questions about a project or order?