Keep guides clean
Remove loose debris, grit, leaves and insects. Use gentle cleaning methods and keep drainage points clear.
Velaris V7.3 / V8 · owner + service resource
Care for the system. Know when to stop and inspect.
A practical global guide to routine cleaning, coastal maintenance, correct daily operation, severe-weather preparation, post-weather inspection, troubleshooting and technical-support evidence.
Built for outdoor living, wherever you are.
This guide is written for global Velaris ownership. Site exposure, climate, salt, debris, operating frequency and the exact supplied configuration affect the maintenance plan. Project-specific product documentation takes precedence where supplied.
01 · Routine ownership
Small maintenance habits protect long-term operation.
Protect the fabric
Avoid abrasive tools, harsh solvents and unnecessary contact. Stop if the fabric edge leaves the guide or tracking changes.
Rinse coastal systems
Salt and airborne residue require more frequent fresh-water rinsing and inspection in coastal and high-salt environments.
Never force operation
If the blind stops, binds, tracks unevenly or makes an unusual noise, stop and investigate rather than forcing movement.
02 · Severe weather
Retract before strong wind or airborne-debris risk.
Velaris is a guided outdoor blind system, not a structural wall, security shutter or hurricane shutter. Before severe weather, fully retract the blind, clear loose objects from the surrounding area and follow any project-specific operating instructions. After severe weather, inspect the guides, cassette, fabric edges and bottom rail before normal use.
03 · Troubleshooting
Stop early when operation changes.
Blind will not move
Check power, isolator, remote or wall-control basics and visible obstructions. If the fault remains, contact the installer or Apollo support.
Stops partway
Clear the travel path and clean the guides. Repeated stopping needs installer assessment.
Tracks unevenly
Stop operation and inspect guide cleanliness, alignment and fabric position. Do not force the blind.
Fabric edge comes out
Stop immediately. Do not continue cycling the blind to try to pull it back into position.
Unusual noise
Check for debris and visible interference. Persistent grinding, rattling or resistance requires inspection.
04 · Technical support
Good evidence speeds up diagnosis.
Before requesting support, record the Velaris model where known, approximate opening dimensions, installation date, control type, site exposure and a clear description of the issue.
Provide clear photos of the whole blind, cassette, both side guides, bottom rail, issue detail and control/motor area where safely visible. A short video of the behaviour can also be useful.
05 · Approved guide
The full field reference is available as a printable PDF.
The approved guide includes premium illustrated plates for component anatomy, guide cleaning, coastal maintenance, correct and incorrect operation, pre-storm preparation, post-weather inspection, troubleshooting and the service-photo checklist, plus maintenance records and quick-reference pages.
Velaris resource library
Use the right guide for the job.
Care, Maintenance & Troubleshooting Guide28-page approved global edition · care · severe weather · troubleshooting · service supportMotor, Controls & Smart Setup GuideMotor, remote, wall control, smart setup, sensors and commissioning.Measuring & Installation GuideReveal fit, face fit, measuring, installation and commissioning.Velaris Buyer's GuideModel selection, fabric, controls, exposure and project briefing.